Privacy Policy

Welcome to ConnectPay! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

  • Name, email address, phone number, and billing/shipping details.
  • Payment information (processed securely via third-party payment providers).
  • Account login credentials.

1.2 Transaction & Marketplace Data

  • Purchase history and vendor interactions.
  • Messages and communications with other users.

1.3 Technical & Usage Data

  • IP address, browser type, and device information.
  • Cookies and tracking technologies for website performance and analytics.

2. How We Use Your Information

We use your information to:

  • Process transactions and provide escrow-based payments.
  • Secure your account and prevent fraud.
  • Improve our platform by analyzing usage trends.
  • Provide customer support and dispute resolution.
  • Send important updates (e.g., policy changes, promotions).

3. How We Protect Your Information

  • We implement industry-standard security measures to protect your data, including encryption, firewalls, and access controls.
  • Payment details are not stored on our servers—they are securely processed through trusted third-party payment providers.

4. Sharing of Information

We do not sell or share your personal data with third parties, except in the following cases:

  • With Vendors – To process your purchases.
  • With Payment Providers – For secure transactions.
  • With Legal Authorities – If required by law or to prevent fraud.
  • With Service Providers – For website analytics and functionality (e.g., Google Analytics).

5. Cookies & Tracking Technologies

We use cookies to:

  • Enhance your browsing experience.
  • Remember login details.
  • Analyze site traffic for improvements.
  • You can manage or disable cookies in your browser settings.

6. Your Privacy Rights

You have the right to:

  • Access, update, or delete your personal data.
  • Opt-out of marketing emails.
  • Request a copy of the information we store about you.

7. Data Retention

We retain your data only as long as necessary for:

  • Legal and regulatory compliance.
  • Fraud prevention.
  • Providing services to you.
  • If you close your account, we will delete or anonymize your data unless required by law.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy policies. Please review their terms before sharing information.

9. Changes to This Privacy Policy

We may update this policy from time to time. Continued use of ConnectPay after updates means you accept the revised policy.