Terms & Conditions
Welcome to ConnectPay! By using our platform, you agree to these Terms & Conditions. Please read them carefully.
1. Introduction
ConnectPay (“we,” “our,” or “us”) provides a multi-vendor marketplace where businesses can sell products and services while customers can make secure and flexible payments.
By accessing or using www.connectpay.com, you agree to abide by these terms. If you do not agree, please do not use our platform.
2. Eligibility
To use ConnectPay, you must:
- Be at least 18 years old or have parental/guardian consent.
- Provide accurate and complete information when registering.
- Not use the platform for fraudulent, illegal, or harmful activities.
3. User Accounts & Responsibilities
- Vendors must provide accurate product/service listings and fulfill orders as described.
- Customers are responsible for reviewing vendor terms before purchasing.
- Users must keep their login credentials secure and report any unauthorized activity immediately.
4. Payments & Escrow System
- Payments made through ConnectPay’s escrow system are securely held until transactions are completed.
- Vendors receive payments once orders are confirmed as delivered.
- If a dispute arises, funds may be held until resolution.
- Users agree to comply with all payment terms outlined at checkout.
5. Refunds & Disputes
- Refunds are processed based on the vendor’s refund policy.
- Customers must request refunds directly from vendors before escalating disputes.
- If a vendor fails to deliver, customers may file a dispute through ConnectPay.
- ConnectPay reserves the right to mediate disputes and make final decisions on fund releases.
6. Prohibited Activities
Users must NOT:
- Sell illegal, counterfeit, or restricted items.
- Engage in fraudulent transactions or money laundering.
- Misuse ConnectPay’s escrow system.
- Harass, threaten, or abuse other users.
- Violate intellectual property rights.
7. Termination of Accounts
We reserve the right to suspend or terminate any account that violates these terms, engages in fraud, or misuses our platform.
8. Limitation of Liability
ConnectPay is a marketplace facilitator and does not own, control, or guarantee vendor products/services.
We are not liable for disputes, losses, or damages arising from vendor-customer interactions.
9. Privacy Policy
Your personal data is protected under our Privacy Policy. By using ConnectPay, you consent to our data collection and usage practices.
10. Changes to Terms & Conditions
We may update these terms at any time. Continued use of ConnectPay after updates means you accept the revised terms.
